Address: 11111 80th Ave. Pleasant Prairie, WI 53158
Phone: 262-925-6510 or 1-800-320-4747 ext 1350
9AM - 4PM CST M-F. Closed Saturday, Sunday and holidays.
Shipping & Delivery
Standard Shipping Price Chart
|$0 to $49.99
|$50 to 99.99
|$100 to $199.99
We offer Standard Ground service within the contiguous United States for your orders from our website. IRIS USA partners with UPS and USPS to ship your packages.
Most of our items are shipped by UPS. The smaller and light weight items are shipped by USPS.
Standard: 5 to 10 business days (Includes 2-3 days for processing and 3 to 7 days for transit)
Transit times may vary, particularly during peak periods.
Sorry, we currently do not ship to Alaska, Hawaii, APO/FPO or outside the United States.
Due to the high shipping cost and damage rates during transit, we generally do not ship to these locations. We can ship to these addresses with some restrictions and additional shipping charges. Please contact us for more information.
**Shipping rates are based on the subtotal of your order before taxes, after discounts and special promotions apply. Your total shipping rate will appear as a line item under your subtotal during the checkout process. Terms subject to change without notice. Effective September 5th, 2014 12am (CST)
We are required to collect taxes for orders in the following states: Arizona, California, Colorado, Connecticut, Illinois, Massachusetts, Mississippi, Missouri, and Wisconsin.
Privacy & Security
Our website handles data securely. At SHOP IRIS USA, we use Transport Layer Security (TLS) to ensure a safe environment for fun, secure online shopping for our customers. TLS, the modern successor to Secure Socket Layers (SSL), is an encryption protocol that translates personal information into codes to communicate over the Internet. Your personal information is protected.
Personal information (Name, address, phone number, e-mail, purchased products, other) will not be sold to other marketers or businesses for their use.
We will keep our customers information confidential, and will only use it for communicating with the customers.
Returns & Replacements
- Return Policy
- If you desire to return the product you ordered, please contact us within one week after you receive your order. Items returned due to the delivery reasons, including, but not limited to, not in on multiple attempts, unclaimed, consumer will be refunded the full shipping cost. For orders returned due to undeliverable address, unknown person, or refused by any person at the shipping address location, a 10% restocking fee will be deducted for orders $99 and under, and a 15% restocking fee for orders over $100.
- Items damaged during shipping / defective upon arrival / wrong item shipped
- We will quickly replace or redeliver your order and cover the shipping cost.
- Return for personal reasons
- (Ex: changed mind, mistake, changing the size/color, customer entered incorrect shipping address, etc.)
- Customer will be responsible for paying the shipping fee in this case.
- Original shipping cost is not refunded when the return is for personal reasons.
- Refunds will be processed within two weeks of receiving the returned merchandise.
- Warnings on Returns
- We will not take returns under the following circumstances:
- - If the order was been placed more than 30 days ago
- - If the product has been used
- - If the customer damaged the product through misuse
- Return Address
- 11111 80th Ave. Pleasant Prairie, WI 53158
* Please contact us before you return your item
- Request an RMA (Return Merchandise Authorization)
- If you'd like to request an RMA for an order placed on www.shopirisusa.com within the past 30 days, please enter your order number here.
Promotions and Sales
Promotion details are available here.
Sweepstakes rules for October Rice Giveaway are available here
- How to Order
- Add items to the online shopping cart, and proceed through checkout. We accept both PayPal and credit cards as payment methods.
- Order status
- After your order is completed, we will automatically send an e-mail to your registered e-mail address confirming your order from SHOP IRIS USA.
- If you do not receive this e-mail after you place your order, there are strong possibilities that you have either not completed your order, or have provided a wrong e-mail address. In this case, please contact us by phone or e-mail.
- * When contacting us, please provide your order number, name and phone number .
- Canceling after an order is complete
- If you desire to cancel or change your order, please contact us during our bussiness hour. An order cannot be cancelled or changed once it has been shipped.
For more information, please use the Contact Form to contact us.
- Phone: 1-800-320-4747 ext 1350 (9:00am - 4:00pm CST Closed Saturday, Sunday and holidays)
- * Returning a product due to personal reasons will result in the customer paying for the shipment fee.
Payment, Pricing & Promotions
- Payment Methods
- - We accept payment by credit card (Visa, Mastercard, Discover, and American Express) and PayPal
- Opening an Account
- Opening an account on our site is very simple.
Just click My Account or, when you place an order, you will be prompted to sign in with your e-mail address and password. Your personal account offers you a safe and convenient way to place and track your order.
- Account Benefits
- Faster Checkout:
- Quick checkout process by saving your billing and shipping information.
- Save Shopping Bag:
- Sign in before you begin shopping and we will save the items in your shopping bag.
It is a great convenience for the busy shopper who may need to step away before completing an order.
- Order History:
- Receive important information regarding your order and the ability to track your order up to the moment it arrives.
- Sign up to subscribe for our newsletter.
- User Agreement
- In order to register, you must agree to "User Agreement".
- - User Agreement
- Please read "User Agreement" before you register.
- - User Agreement
- Change of Membership
- User will be able to change following contents under My Account at the top of the page.
- - User's basic information (Email, Address, Phone Number, and etc...)
- - Change of Password
- - Newsletter subscription/Unsubscription
- Sign In
- Please Sign-in with your email and password that used when you registered.
- Sign Out
- Please click "Sign-out" link on the screen in order to Sign out from the store.
- About Password
- The password you entered when you registered will be used when you sign in.
If you forgot your password, please contact us.
- * Forgot your password?