Welcome to SHOP IRIS USA
Storage and Organization for Home, Office, Pets, and more!

Frequently Asked Questions

 

Order/Cancellation/Payment

 

Q: What are the payment options?

      A: We accept Paypal and major credit cards (Visa, MasterCard, American Express, and Discover) for online orders. For an order over the phone, we can only accept Visa or MasterCard.

Q: How do I cancel my order?

      A: To cancel your order, please contact us by phone or email as soon as possible. Because of our fairly quick shipping process it is best contact us within 24 hours of placing your order. If it has already shipped, we are not able to stop it.

Shipping

 

Q: When will the order ship?

     A: Please allow us approximately 2 to 3 business days to process and pack your order. Once the package has left our facility, estimated shipping time is approximately 3 to 7 business days (excluding weekends and national holidays).

Q. What is the shipping method?

     A: We ship most orders via UPS Ground. We use USPS for a few small products that fit in a small envelope.

Q: Where do you ship to?

      A: We currently ship within the continental United States.

Q: Do you ship to Hawaii, Alaska, APO/FPO, Puerto Rico or other US territories?

      A: Due to the high shipping cost and high damage rates during the transit, we do not ship to these states. We will ship to these states with some restrictions and additional shipping charge. Please contact us for further inquiries.

Return Policy

 

Q: What do I do if I received a damaged item?

      A: We can only do refunds/replacements for items that have been ordered directly from us. If you purchased the item from other retail stores or online stores, you must contact them for their return/exchange policy. If you ordered the product directly from us, please enter the Return Merchandise Authorization info here or contact our ecommerce department within 30 days of purchase. For a replacement or refund, we would ask you to provide us a picture of the damage, order number, your name, and contact information such as a phone number or email address.

Q: How do I return products?

      A: Please enter the Return Merchandise Authorization info here or contact us within 30 days after you receive the package. You may return your order to us for a full refund (minus the original shipping cost) if you no longer want the product. The product must be in the condition you received it in. Customer is responsible for return shipping costs unless the products are damaged or defective upon arrival. (Merchandise can be returned via USPS, UPS, FedEx or any other carriers.)

 

Promotions and Sales

Promotion details are available here.

 

Miscellaneous

 

Q: Can I get a replacement part for an item that has broken?

      A: If you received an item with broken parts, please contact us within 30 days of your purchase.

Q: Where are you located?

      A: Our main office is located in southeastern Wisconsin. We produce most of our products in the United States.

Q: Do you have any sales/coupons/promo codes?

      A: We advertise any promotions or sales on the front page of our website while they are active. Also, you may find special coupon code or sales on our Facebook page or Twitter. You may also sign up for our newsletter for future promotions or sale events.

Q: Are your pet food containers safe for storing dog food?

      A: Yes, our airtight pet food storage containers are acid free, BPA free, and FDA compliant, but not FDA approved for human food storage.

Q: Can I place a bulk order?

      A: Yes, please see the bulk orders section for more information.